Refund Policy

1.Introduction

1.  www.bharatparts.com.com is a web portal, owned and operated by Bharatparts.com Online Car Parts Website . Registered office is Chaitanyapur, Sutahata, Purba Medinipur, West Bengal, INDIA , Pin – 721645 ,an online marketplace for bharatparts.com car spare parts. These Terms and Conditions of Use (“Terms and Conditions” or “Terms”) govern the use and access of the web portal .
2. We believe in easy returns, cancellations and/ or refunds to any natural or legal person (“Customer/ Consumer/ User/ You/ Your”) interested in buying products and or services listed on the web portal “bharatparts.com – car parts expert (singly known as “platform” and collectively as “platforms”). To facilitate such flexibility, this Return, Cancellation and Refund Policy (“Policy”) governs your use of any of our platform(s).

2. Contractual Relationship

1. This policy constitutes a legally binding and enforceable agreement between the Bharatparts.com and the User(s) interested in buying products and or services (“Services”) on our platforms. It shall expressly supersede prior written agreements with you.

3. Acceptance

1.  Bharatparts.com provides a platform(s) for its customer(s) to search for required products and services, subject to this policy. By using the platform(s) in any way, you agree to be bound by this policy. Furthermore, when purchasing any product(s) and or service(s), you agree to abide by all applicable guidelines and policy(s), which are subject to change from time to time and without any prior intimation. In case you do not agree to this policy, you may not use or access or stop your use or access to our platform(s). You are requested to read and understand this policy before accessing or using the platform(s).
2.  You hereby represent that you are eighteen (18) years of age or above (“legal age”) and are fully able and competent to understand and agree to the Terms, conditions, obligations, affirmations, representations, and warranties outlined in this policy and to abide by and comply with the terms stated therein. If you are under the age of 18 years, you may use the platform(s) only with the involvement of an adult, whether parents, guardians or any other person of or above the legal age.
3. If you are using the platform(s) on behalf of an Organisation/ Company, you agree to this policy on behalf of that Organisation/ Company and you represent that you have the authority to act on behalf of the Organisation/ Company.
4. Should you object to this policy, any guidelines, or any subsequent modifications thereto or become dissatisfied with Bharatparts.com in any way, your only recourse is to immediately discontinue the use of our platform(s). You are, however, encouraged to inform our support team here, who shall endeavour to address your concerns.
5.  Most items purchased on our platforms(s) are returnable within a 7 calendar day period (known as “return window”) except those that are explicitly identified as not returnable.
6. Applicable products and services may be returnable within the applicable return window of 1 calendar day if you have received them in a condition that is either physically damaged, has missing parts or accessories, is defective and or different from their description mentioned on the product detail page of our platform(s).
7. Returns for non-compatible item(s) may be accepted if the items are unused and in their original condition. However, it is the customer's responsibility to ensure the compatibility and applicability of products before making a purchase.

4. General Terms and Conditions of Refund

1. Once we are notified about your return or the seller notifies us of receipt of the return, as the case may be, our quality check team shall inspect the product and approve or reject the refund.
2. The refund shall only be issued to the original source payment method within 5 to 7 working days of receiving the products at our facility.
3. Refunds cannot be processed to any third-party accounts or in cash or kind, under any circumstances.
4. It usually takes up to 5 to 7 working days for the refund amount to reflect in your source account. If you do not receive the refund within this timeframe, please contact your bank.

5. Shipping Cost & Service Charge

1. Forward Shipping costs and convenience fees applied to the order shall not be refunded in any case, other than those mentioned herein below -

(a). The part of the package delivered is in a damaged condition and the custom has acted on such instance as per the various terms & conditions of their policy;

(b). The part is defective;

(c). The part is shown as compatible with the vehicle on the platform however it is not and it is determined that the catalogue on the platform has mistake(s).

(d). The order was cancelled before it was shipped by the Bharatparts.com;

(e). The order, part and or package is either undelivered or lost in transit due to service limitation of the logistics service provider. This does not include incorrect address and/or contact information shared by the customer.

2.In cases where the Bharatparts.com is unable to arrange the pickup of the returned items through its designated logistics service provider, the Bharatparts.com may request the customer to self-ship the returned products from the registered post i.e. India Post only.

3.The incurred shipping charges shall be refunded subject to the availability of a registered courier receipt.